Shipping policy

Shipping Policy

Thank you for shopping with Vitessa. This Shipping Policy explains how and when your order is processed, shipped, and delivered. By placing an order, you agree to the terms below.

Order Processing Time
All orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and public holidays) after your order is placed and payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. During high-demand periods, new launches, or promotions, processing may take slightly longer.

Estimated Delivery Time
Once your order has shipped, estimated delivery is typically around 7 business days, and may take up to 12 business days depending on your location, the carrier, and local conditions. These timeframes are estimates and are not guaranteed. The total time to receive your order is the processing time plus the delivery time.
Occasional delays can happen for reasons outside of our control, including carrier delays, customs processing, severe weather, or peak seasons. We appreciate your patience if such a delay occurs.

Order Tracking
Every order includes tracking. Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package to your door. Please allow up to 48 hours after shipment for tracking information to begin updating. If you have not received tracking within 5 business days of ordering, email us at support@msparllc.com.

Shipping Costs
Any shipping costs are calculated and displayed at checkout before you complete your purchase, based on your location and the option selected. Any free-shipping offers or thresholds will be shown at checkout when available.

Shipping Address
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, reshipment may be at the customer's expense.

Lost, Stolen, or Stuck Packages
If your tracking shows your package as delivered but you cannot locate it, please check with members of your household and your neighbors, and contact your local carrier first. If you still need help, contact us at support@msparllc.com and we will assist you in investigating with the carrier. We are not liable for packages marked as delivered by the carrier or for packages stolen after delivery, but we will always do our best to help resolve the situation.

Incorrect or Damaged Shipments
If your order arrives damaged or incorrect, please refer to our Refund & Return Policy and contact us within 48 hours of delivery with photos so we can make it right.

Questions
For any shipping questions, email our support team at support@msparllc.com.

Last updated: June 2026